Delivery & Returns
Delivery
| Service | Where | Cost | Time |
|---|---|---|---|
| Standard | UK mainland | £[X] (free over £[X]) | [X–X] working days after dispatch |
| Express | UK mainland | £[X] | [1–2] working days after dispatch |
| International | [Countries] | Shown at checkout | [X–X] working days |
| Bespoke pieces | As agreed | Quoted with your commission | Confirmed in your quote |
Ready-made orders are dispatched within [X] working days. You'll receive a tracking link by email. International customers may have to pay import duties and taxes on arrival.
Changed your mind?
You have 14 days from receiving your order to tell us you want to cancel, and a further 14 days to send it back. No reason needed.
1. Email francesca27@me.com with your order number, or use our cancellation form.
2. Pack the item carefully (original packaging helps but isn't required) and send it to:
[Returns address]. We recommend a tracked service.
3. We'll refund the item price plus the standard delivery charge within 14 days of receiving it back.
Return postage is paid by you unless the item is faulty or we sent the wrong thing. If an item comes back used or handled more than you would in a shop, we may reduce the refund to reflect the loss in value.
Not returnable for change of mind: bespoke, made-to-order or personalised pieces made to your specifications.
Faulty, damaged or wrong item?
We're sorry. Please email us within a few days with your order number and photos. We'll arrange a free return and give you a refund, repair or replacement — this applies to bespoke pieces too. Your rights under the Consumer Rights Act 2015 are not affected.
Questions? Email francesca27@me.com.